Level 2 IT Support Analyst

Job Details

Unijobs on behalf of the HSE have a requirement for a Level 2 IT Support Technician who will primarily work as part of the National Service Desk Team to provide Level 2 Technical Support onsite and remotely. The successful candidate will be paid an hourly rate of €22.60 working 37 hours per week for an initial period of 12 months.

Support Technician’s must have access to their own car and a full drivers licence and be willing to obtain insurance indemnification. On-site presence in HSE locations within your geographical area – Limerick in this case, will be required.

Responsibilities may include, but are not restricted to:

  • Provide onsite Level 2 support in a specific site or multiple sites i.e. mobile
  • Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
  • Establish and build on good working relationship with customers
  • Troubleshoot and if required, referral of hardware faults to third parties
  • Where appropriate, assign warranties on hardware to third parties
  • System administration using Active Directory
  • Set up / amend Windows accounts/mailboxes
  • Access and update email branding site for new and staff movers
  • Management of generic NCHD accounts and profiles
  • Activate and patch network points, liaise with electrical contractors and HSE voice / networks staff
  • Assist the networks team when necessary
  • Broadband site support, troubleshoot and diagnose problems. Liaise with the user broadband supplier and / or network support where faults occur
  • Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
  • Install and configure computer hardware and peripherals, operating systems and applications
  • Involvement with the roll-out of new systems National and Local (IPMS, NIMIS, ENDORAAD, TRACK&TRACE etc.) and systems through Service Introduction
  • System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
  • Liaison with IPMS, NIMIS and Lab systems admin personnel regarding account setups
  • Manage pst requests and data requests for staff moves
  • Liaise with third party vendors for software hardware installations
  • Support for new sites, installations of hardware in new locations and co-ordinating office moves to other sites
  • Deal with ‘how to’ and information requests including data security and ICT policies
  • Liaison with local and national ICT teams, e.g. Server and Network management
  • Install individual software requests
  • Managed Print devices – liaise with vendors including IP information
  • Arrange, follow or advise information regarding disposal of old or obsolete equipment
  • Access consoles to push or provide solutions for requests e.g. Content encryption
  • Carry out backup routines and tape changes in some cases
  • Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate


  • Coordinate office activities to secure efficiency and compliance to procedures and processes
  • Create and update records and databases with personnel, financial and other data
  • Submit timely reports and prepare presentations/proposals as assigned
  • Assist colleagues as requested

Required skills:

  • Must have a minimum of 1 years’ experience working in an IT Support environment
  • Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
  • Demonstrate good problem solving, analytical and decision making skills
  • Demonstrate evidence of production of quality deliverables
  • Demonstrate understanding of Irish Healthcare system

Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills.
  • Proven ability to organise work with an organized manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner


Third Level Education Qualification is preferable.

Unijobs is an equal opportunities employer

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